If you have not received an order confirmation by e-mail after 10 minutes, you should look in the spam or advertising folder. If there is nothing to find, please contact our support!

  • Check spam folder
  • Wait 10 minutes
  • Contact support
APPAREL: After the receipt of payment and the payment confirmation, your order will be processed directly. The clothing shipment usually takes 4-21 days (depends on where you live).

EQUIPMENT: After the receipt of payment and the payment confirmation, your order will be processed directly. Since we as a reseller order some things first and therefore have to be delivered to our warehouse, the delivery can be between 4 and 30 days.


eSportsFactory stands behind the products we sell. We recognize that although our products have high consumer satisfaction, there is no one product that works for everyone. Unfortunately, we can’t take back open product simply because could have been tampered with after opening.

Requirements for a Refund:

  • Item(s) must be unopened and in its original condition (Tubs, Hardware , etc. must be sealed and apparel must be unused);
  • Item(s) must be returned in all original packaging and with accessories and paperwork
  • Item(s) must be returned using an insured and traceable shipping method
  • The product(s) must have been purchased directly from: eSportsFactorygg.com, eSports-Factory.de
  • Returns must be postmarked on or before the 14th day following the date of receipt (i.e., if the receipt has a date of December 1, 2018, the return must be postmarked by December 15, 2018)

    *Shipping and handling costs are not eligible for refunds* If you choose to return your order without consulting a representative and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

    Note: We do NOT offer refunds or exchanges on any products purchased during a sale or special promotion. This includes but is not limited to discount codes greater than 5% or Free Shipping promotions


If you made your order and paid it, there is no chance to change or cancel it.